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If your order has not yet shipped, email us at info@youngbykims.com. We will try to cancel your order, however if it has shipped out the item/s are subject to our refund policy.

If your order has not yet shipped, email us at info@youngbykims.com or directly on the website chat with your order number and updated address so we can adjust it for you. If your address needs to be changed, please let us know as soon as possible. Once a package has been assigned tracking we are unable to make adjustments.

If something’s missing, please reach out to us as soon as possible at info@youngbykims.com or send us a DM on Instagram with your order number.

We’ll get back to you promptly and make sure your missing item is sent out right away.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. It may take up to 5 business days for the credit card or PayPal refunds to be processed. Please allow 7-10 business days for the refund to post to your account. Original shipping charges are non-refundable.

Please not that there will be no refunds on customized pieces.

*Refunds are not guaranteed and are subject to our review of the returned product.

To begin the refund process, please email us info@youngbykims.com or send us a DM on Instagram with your order number and the reason for your request.

Once we’ve reviewed your case, we’ll get back to you as soon as possible.

Please note: not all refund requests are eligible, and each case will be assessed individually.